Gourmet Coffee Xpress
Home About Us Shipping Information Payment and Ordering Information Testimonials Contact Us Privacy Policy
Coffee View Cart

Xpress Coffee Club
Gourmet Coffee Samplers & Gifts
• Flavor Samplers
• World Coffee Samplers
Gourmet Chocolate Collection
• Chocolate Spoon Shoppe
International Coffee
• International Coffees
• Limited Estate Coffees
• World's Highest Rated Coffees
• Decaffeinated Coffees
• Find Coffee by Characteristic
Extraordinary Flavor Collection!
• Flavored Coffees
• More Exotic Flavors
• HOLIDAY & FALL FLAVORS
• Flavor Samplers
Signature Blend Coffees
• Signature Blends
• Award Winning Blends
Xpress Espresso
• Espresso
• Limited Edition Espresso
Organic Coffee
• Organic Coffees
• Limited Edition Organic
• Organic Espresso
Special-Tea Shoppe
• Black Tea
• Green Tea
• Herbal Teas
• Fruit & Herb Tisane
• Flavored Teas
Gourmet Instant Cocoas, Coffees & Creamers
• Sensational Cocoas
• Instant Flavored Coffees
• Flavored Coffee Creamer
• HOLIDAY INSTANTS SAMPLER
Articles & Recipes
Coffee Links
DUMMIES FOR DATING: A Book About Character Defects
Jean le Bean Review
Go-With-The-Glow - Health & Wellness


blog
You are here: Home > Return Policy

$9.99 SHIPPING on
ANY SIZE Coffee Order!

on Gourmet CoffeeXpress Coffee-only orders
CONTINENTAL US
Coffee shipping offer for Coffee Klatch valid only if coffee selected is part of the same line (GCX only / Klatch only).

Select "SHIP 'ONE-BRAND' COFFEE ONLY" option for shipping to place your order.
Select "Ground" to ship if ordering various lines.

Return Policy

Return Policy


OUR PROMISE
Here at Gourmet CoffeeXpress we appreciate your business. We guarantee customer satisfaction. We offer a 100% refund of our gourmet coffee product total to our customers that are unhappy with any of our products when the following guidelines are applied.

-----------------------------------------------------------

REFUND REQUIREMENTS
We require customers to ship back at least 80% of the original order of opened product to Gourmet CoffeeXpress.

Please call us at 813-990-0898 for instructions or with any questions.

If customer is requesting a product refund or an exchange. Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery.

1/2 lb bag: Must return at least 6oz.
1lb bag: Must return at least 12oz.
2lb bag: Must return at least 25oz. (1.6lbs)
5lb bag: Must return at least 4.5 lbs
*If you do not return any product, you will not receive any refund or be able to exchange the product.


* There may be a 15% restocking fee for any 1lb or 5lbs bag of Jamaica Blue Mountain Estate or Hawaii Kona Estate coffees and will be applied at Gourmet CoffeeXrpess' discretion on a case by case basis.

-----------------------------------------------------------

GET RMA INFORMATION
If you need to send a product back to us for credit or exchange, please call our Customer Service Department at 813-990-0898 or email info@gourmetcoffeexpress.com, and get an RMA number first. An RMA number allows us to recognize your return when it comes in and allows an easy process for credit or exchange. We do not honor returned product without an assigned RMA number.

* Any product returned to Gourmet CoffeeXpess without an RMA number will not be recognized, and in turn will be denied any credit or exchange.

-----------------------------------------------------------

EXCHANGES
If you are unhappy with anything that you receive from Gourmet CoffeeXpress or wish to exchange for coffee merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. (To find how much coffee needs to be returned for an exchange, please see the "Refund Requirements").

For immediate exchanges, please call our Customer Service Department for assistance at 813-990-0898. The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be accessed before a new item is sent. Gourmet CoffeeXpress is not responsible for damage during shipping.

In the event you receive damaged product, call our Customer Service Department with 24-48 hours of arrival. Failure to contact Customer Service within this time frame will void any claim.

-----------------------------------------------------------

SHIPPING COST
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the shipping, including any damaged incurred on the way to Gourmet CoffeeXpress. All shipments will be made via Ground. Customers are responsible for upgrades to FedEx Next-Day Air or 2ND Day Air.


Featured Items



International Coffee





Coffee Klatch - Award Winning Premium Coffee





Extraordinary Flavor Collection!





DARK ROASTED Flavored Coffee





Worlds Highest Rated Coffees





Customer Testimonials